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WhatsApp Bot

Module Purpose: End-to-end customer engagement, booking, and support via WhatsApp.

[!WARNING] Phase 2 Deferrals Applied: Per client decision (2024-12-31), the following are deferred: - UC-BOT-001 to 004 (Onboarding) - UC-BOT-015 (In-Chat Payments) - UC-BOT-040 to 044 (Engagement & Retention) - UC-BOT-050 to 054 (Platform & Operations)

Use Cases (20 MVP Total, 16 Deferred to Phase 2)

Document UC Range MVP Count Description
01 - Onboarding Flow UC-BOT-001 to 004 ⏸️ 0 Deferred to Phase 2
02 - Conversational Commerce UC-BOT-005 to 054 11 Catalog, booking (excl. payments & engagement)
03 - NLP & Safety UC-BOT-060 to 068 9 Intent recognition, voice processing, human handoff

Use Case ID Ranges

Range Category MVP Status
UC-BOT-001 to 004 Onboarding ⏸️ Phase 2
UC-BOT-010 to 014, 016, 017 Commerce - Core Revenue ✅ MVP
UC-BOT-015 In-Chat Payments ⏸️ Phase 2
UC-BOT-020 to 023 Commerce - Drop-off Reduction ✅ MVP (P1)
UC-BOT-030 to 033 Commerce - Growth & Intelligence ✅ MVP (P2)
UC-BOT-040 to 044 Commerce - Engagement & Retention ⏸️ Phase 2
UC-BOT-050 to 054 Platform & Operations ⏸️ Phase 2
UC-BOT-060 to 068 NLP & Safety ✅ MVP

Priority Breakdown (MVP Only)

Priority Count Scope
P0 10 MVP Must-Have
P1 4 High ROI Features
P2 4 Growth & Intelligence
⏸️ Phase 2 16 Deferred